Stop Calling Your Customers “Targets”

I can’t stand hearing “target market” to refer to people we want to attract. “Target” has awful war-like connotations. And that leads us to make bad marketing decisions.

Just have a look at these images that marketers use to describe the “target market” concept and I think you’ll see the problem. It implies that guns and arrows are pointing at our customers. We are not at war with them. They are not the enemy! And yet that is what this phrase tells our brains. Yikes!

This “target” phrase comes from the old-school sales approach of pushing something or making people do something. Anyone want to buy from a classic “used car salesman” anymore? I didn’t think so. Continue reading